From working part-time for another cleaning company to running her own successful business, Mop Up Your Mess founder Chantal Doucet knows what it takes to get the job done. Her attention to detail, willingness to go that extra mile for clients and savvy business knowledge has quickly made Mop Up Your Mess one of the premiere cleaning services in the Toronto and surrounding area, and word continues to spread. From managing a small staff and making her own cleaning products, to attending expos and expanding her brand, Chantal is the definition of busy, but we managed to catch up with her for a few minutes so you can spend some time getting to know the woman behind the mop.
What was the inspiration behind starting Mop Up Your Mess?
I used to have a part-time job as a contractor cleaning for another company. I would get so many compliments on my work, that I started wondering why I was making someone else all the money. Eventually, that led me to look into how I could start my own business, and Mop Up Your Mess was born. It started out just as a side project for extra income, but within a short period of time word of mouth became so strong it turned into my full-time job. I wanted a company that prioritized customers and quality above anything else.
Your slogan is “We Lust For Dust.” How did you become so passionate about cleaning? Have you always had a “lust for dust?”
Ever since I was a child I’ve been a very organized person. It’s always been important to me to have clean and tidy workspaces. So I guess you can say I’ve always been a “luster.” To me there’s nothing more rewarding then giving others some family time back, so if I can accomplish that while fulfilling my own need to tidy up, it’s a win-win for everybody.
Mop Up Your Mess makes their own cleaning products. What makes those products different from the supplies you might buy off the shelf at the grocery store?
Other than the fact that they’re homemade, I’d say the fact that all the ingredients are recognizable. There are so many products out there when you read the labels you see they’re made out of unpronounceable words. Ours are all-natural because I think there’s comfort in understanding what’s going to be in the air you’re breathing, on the table you’re touching, in the bath your child is playing in, and on the counters, you’re preparing your family’s food. It’s very important to me for our clients to know just what we’re using to clean their homes and feel comfortable with our supplies.
What’s been the most rewarding part of the job so far?
The relief and peace of mind I give my clients. Knowing they can come home to a clean house and enjoy their family time is such a good feeling because I know how precious that time is for them.
When you’re tackling a messy home, where’s the first place you start?
Bathrooms! Always start with the bathrooms since they’re one of the most pivotal areas in the home.
What’s the most important tip you can offer someone when it comes to keeping their home tidy in between visits?
Stay on top of the little things daily. Put your clothes away, toys in the toy box, etc. Doing the little things makes it easier to ensure there’s never a big build up!
When you’re not busy with work, what do you like to do during your downtime?
Unfortunately, at this point, I’m working about 7 days a week just trying to keep up with the demand! Whatever off time I have is usually spent working on my friend’s wedding décor, or catching up on some sleep!
Why should someone choose Mop Up Your Mess over some of the other cleaning services available? What sets you apart from the competition?
Communication, attention to detail and pride of work. It’s very important to me that clients always feel comfortable talking to me if there’s an issue so we can immediately resolve it! Also, my cleaners are trained to have strong attention to detail, and we ensure they have pride in the work they complete, so our clients can always take comfort in knowing we’ve left no cushion unturned when it comes to getting every speck of dust or dirt there is to find.